-----Original Message-----
From: iTunesStoreSupport@apple.com [mailto:iTunesStoreSupport@apple.com]
Sent: Wednesday, August 15, 2012 9:31 AM
To:
Subject: Re: EL : (en_US) Account Management; Follow-up: 222697715
Dear _,
Welcome to iTunes Store Customer Support. This is Manoj and I am happy to help you today.
I understand you're concerned about an email you received that looked like it might be an iTunes Store receipt. I am sure you are anxious at this time and I would be happy to share information with you.
_, a number of customers have recently reported they received a similar email. I've looked into this for you and found that neither the email nor its sender are affiliated with Apple. The email appears to be a phishing attempt, designed to trick users into visiting a website. Fortunately, the purchase indicated in the email is not a real charge. I've checked your account to be certain.
If you still have the email, please forward it to reportphishing@apple.com so that Apple can investigate further.
If the email contains links or attachments, please don't open them. Since this particular email targets Windows customers, we recommend that any customer using Windows who received this email use anti-virus and anti-malware software to help ensure that their computers are not affected.
For future reference, the following articles contain helpful information:
Identifying fraudulent "phishing" email
http://support.apple.com/kb/HT4933
Identifying legitimate emails from the iTunes Store
http://support.apple.com/kb/HT2075
_, I also recommend following the suggestions in this article, if you haven't already:
Apple ID: Tips for protecting the security of your account
http://support.apple.com/kb/ht4232
If you're not sure how to review your iTunes Store account's purchase history, just follow the steps in this article:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
I hope you find this information helpful. If you have any further questions, please feel free to let me know.
I hope that the above provided information would be helpful for you. If you have any other questions for me, please reply back to this email.
Have a nice day!
Sincerely,
Manoj
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
I work Sunday to Thursday, 07:00 AM to 04:00 PM CST.
Thank you for allowing me the opportunity to assist you.
First Name :
Last Name :
Email :
Apple ID (Optional) :
Lang_Country : en_US
Product : iTunes Store
Support Subject : Account Management
Sub Issue : iTunes Store account security GCRM Case ID : 340081039 See additional info below Please tell us more about the issue: Email received Choose the iTunes Store or App Store for your country: United States
Details:
I received the email below regarding a purchase that I don't know about and did not make. Is it valid or bogus?:
From:iTunes <itunes@new.itunes.com>
Order Number: M1V27518911
Receipt Date: 8/15/2012
Order Total: $699.99
Billed To: Credit card
Item Number Description Unit Price
1 Postcard (View\Download )
Cancel order Not your order?Report a Problem
$699.99
Subtotal: $699.99
Tax: $0.00
Order Total: $699.99
Please retain for your records.
Please See Below For Terms And Conditions Pertaining To This Order.
Apple Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
FBI ANTI-PIRACY WARNING
UNAUTHORIZED COPYING IS PUNISHABLE UNDER FEDERAL LAW.
Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/
Apple ID Summary • Detailed invoice
Apple respects your privacy.
Copyright © 2011 Apple Inc. All rights reserved
Posted via email from Don Peer
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